AOL Chrome Mail to existing UK members
Dear AOL member,
We are writing to tell you about some important changes to the AOL service in the UK.
To ensure we can continue to provide the highest quality member services, on 1 August 2005 we are moving from our existing 0800 customer and technical support numbers to a new charged-for number: 0870 3 20 20 20. A table of call charges is provided below.
This change will enable us to invest in further significant enhancements to our customer services, and ensure we continue to provide market-leading support for the wide range of features and content AOL delivers to our members now, and in the future.
However, subscribers to AOL's new telephone service, AOL Talk, including those who sign up before 31 October 2005, will continue to get customer and technical support services at no extra charge on the phone line on which AOL Talk is activated, because AOL is the phone service provider.
The new customer and technical support number still represents one of the best value customer service options on the market, as many other Internet providers charge premium rates for support. The table below shows a summary of call charges for AOL support from 1 August 2005.
Telephone number Mon-Fri 6am to 6pm Mon-Fri before 6am and after 6pm Weekend - all day Sat & Sun 0870 3 20 20 20 7.51p 3.75p 1.5p
Prices are in pence per minute, including VAT, for BT lines. A minimum call charge of 5p applies to all calls from BT lines; charges and times via other providers may vary. Calls made from mobiles usually cost more than landlines and will vary by provider.
To make it even simpler to get support from AOL, on 1 August we will also launch Discover AOL (AOL Keyword: Discover AOL). This will provide a single area on the AOL service to get in-depth help and advice on a wide range of subjects, allowing you to resolve issues without needing to contact us and disrupt your time online. (AOL members on the Light Usage Plan should note that use of this area will be charged at the standard rate applicable to those price plans. This replaces the current free Help area for Light Usage Plan members. See AOL Keyword: Pricing for details of charges).
In addition, we continue to offer online Live Help (AOL Keyword: Live Help), where AOL customer service representatives are available at no additional charge to answer your questions every day from 8am to midnight, via a one-to-one tech chat.
We remain committed to delivering high-quality customer services and believe this change will ensure that you continue to make the most of being online with AOL.
Director of Operations, AOL Member Services
Any comments or questions about this change can be sent to UKSupportMe@aol.com, or you can call the current support number 0800 376 5432 until 31 July 2005. Alternatively, you can visit AOL Keyword: Contact AOL for more information on getting in touch.
The new number represents a change to the AOL Conditions of Service (COS) and AOL Member Agreement, and if you are an AOL Broadband customer, the AOL Broadband Terms and Conditions. All other rights and responsibilities as an AOL Member remain the same. For more information, please go to AOL Keyword: COS.