Wednesday, September 22, 2004

AOL always sends an email after using the telephone help line -but there are some useful links below

the help people told me to reinstall AOL 9
you should almost never do that
it means they have come to the limit of their knowledge
- or that screen of the knowledge base.

as an experienced user I know that my machine is clean
I use all sorts of utilities for this essential maintenance.

the 1400 MTU - is - in the Home Networking Keyword ie FAQ
but the helpline operator did not know this - or how to help me with this essential configuration

her answer was rather rude ie trying to blame the customer rather than admit her own lack of knowledge and ask her supervisor for help

Irish in Waterford !

>> snipped >> Kind Regards,

AOL Tech Support.

AOL Help

At AOL Keyword: Help, you'll find the answers to all questions! There's lots of advice on how to use the Internet, send email, solve technical problems and update billing information. What's more! It's available whenever you need it - and at no extra cost!

AOL Broadband

There are many reasons to get AOL Broadband - use your phone whilst online, download files in seconds and surf the Web at lightning speed! You'll also gain access to high speed, interactive entertainment. It's easy to set up - no need for an engineer to visit. Find out more at AOL Keyword:Broadband
If you already have Broadband, it never been easier to get free telephone and online chat support at AOL Keyword: Broadband Help

AOL 9.0 is smoother, faster and safer than ever before - and it gives you more tools to use the Internet the way you want. Like AOL Computer Check-Up - a smart tool that you can use to examine your PC for common problems, and get help to fix anything that may be wrong. Video Instant Messaging and AOL Talk allow you to see and hear your friends online as you talk to them, using a Webcam and microphone at no extra cost.

And with improved connectivity, automatic anti-virus protection and faster browsing, you can get more of what you want online and less of what you dont.
Get AOL 9.0 now at AOL Keyword: Upgrade


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