More boilerplate
Dear Member,
Thank you for your query today. We are always more than happy to help with any problems that might arise.
Kindly accept our sincere apologies for any inconvenience you may have had on AOL.
For the problems you have been experiencing, we recommend that you try the steps listed below to ensure that everything is fine at your end. It is advised that you print this email before you continue as you may need to close AOL for troubleshooting and this will prevent you from reading the required steps.Kindly note that I tried accessing the webpage that you were refering to and it opened with the same speed in AOL as well as Internet Explorer. However, kindly be assured that I shall certainly investigate the issue that you have reported.
STEPS TO DELETE THE AOL ADAPTER .
1 This may be a problem with a damaged AOL Adapter. This is the file that connects AOL to the Internet Explorer on your computer. If we remove it, AOL will build a new one, and you should be all ready to get back on the WEB. :-)
2 Click on START, select Programs, select AOL, then click on AOL SYSTEM INFORMATION. The AOL system information tool will open. This will take a moment as the tool gathers information about your computer.
3 When the AOL System Information tool is open, click on the UTILITIES tab. Click on UNINSTALL AOL ADAPTER. AOL will update, then you will be prompted to restart the computer.
4 If you are prompted to insert your Windows CD, insert the CD, then follow the on-screen prompts. Click on YES to restart the computer. When the computer restarts, launch AOL. If you are prompted to restart again, click on Restart Now.
5 You may be prompted to restart several times. Click on Restart Now each time, until AOL launches normally. The computer restarts several times to rebuild the AOL Adapter files.
RESET ARTWORK DATABASE
1. Click SETTINGS on the AOL toolbar.
2. Click the BY CATEGORY tab, then select ORGANIZATION.
3. Click PERSONAL STORAGE SETTINGS.
4. Reduce the Maximum disk space to use for online art value to 10/35, then click on Save button.
5. On the AOL menu bar, click on File, then click on Exit.
Note: The artwork database will be rebuilt as AOL closes.
6. Start AOL as you would normally.
7. On the AOL toolbar, click on Settings.
2. Click the BY CATEGORY tab, then select ORGANIZATION.
3. Click PERSONAL STORAGE SETTINGS.
9. Reset the Maximum disk space to use for online art value to 80 or more, then click on Save button.
DISK DEFRAGMENTER
The more you save and delete files, the more fragmented a disk becomes and the more resources it takes to locate items. There's a utility to defragment your hard disk.
Click START, choose PROGRAMS (or ALL PROGRAMS), choose ACCESSORIES, choose SYSTEM TOOLS, and then click DISK DEFRAGMENTER. Click ANALYZE or OK. The program determines whether defragmentation is necessary.
Depending on the size of the disk and its condition, defragmenting can take time. You may want to start the defragment process when you are done using the computer for the day and let it run overnight.
Defragmenting works best if no other applications are open. Therefore, close any open programs, including AOL and virus detectors, before starting the defragment process.
Click on the Start button->Settings->Control Panel->Internet options->Settings Tab->Click on view files->Press Ctrl + A ->then press Delete.
May we also ask you Click on the Start button->Settings->Control Panel->Internet options->Delete Cokies ->OK -> Delete Files-> Put a check mark on all the Offline Contenet ->OK -> Clear History -> Apply - OK .
To recover RAM (Random Access Memory) being used by other programs in the background please follow these simple steps:
Windows 95, 98, 98SE and ME
1. Hold down the Control & ALT keys on your keyboard and press the DELETE button once. This opens the Close Programs window.
2. Close all programs in this list except Explorer, Systray, Rundll32 (if present) and AOL.
3. To close a program, you highlight it in the Close Program window and click on the End Task button, the Close Program window should disappear, you then press CTRL+ALT+DELETE buttons again to bring it back up.
Repeat these steps until only Explorer, Systray, rundll32 (if present) and AOL are left in the Close Program window. Sometimes another window will appear, saying "This program is busy or notresponding", you End Task on this window also.
Windows 2000 and XP
1. Hold down the CTRL & ALT key on your keyboard and press DELETE once, this will open a new window.� Select the applications tab inside the task manager.
2. Close all programs that are running on this list.� Sometimes another window will appear, saying "This program is busy or notresponding", you End Task on this window also.
3. Press the X on the top right on the window to close the task manager.�
If you have any further questions please do not hesitate to contact us through our Member Services Area.
Kind Regards,
AOL UK Technical Support.
**Due to the large volumes of enquiries we are dealing with, it is possible that your enquiry is dealt with by different agents. We request that you include your email and any previous reply from our side in your communications by using the FORWARD option on the email,and then sending it to ukteca@aol.com.
Thank you for your query today. We are always more than happy to help with any problems that might arise.
Kindly accept our sincere apologies for any inconvenience you may have had on AOL.
For the problems you have been experiencing, we recommend that you try the steps listed below to ensure that everything is fine at your end. It is advised that you print this email before you continue as you may need to close AOL for troubleshooting and this will prevent you from reading the required steps.Kindly note that I tried accessing the webpage that you were refering to and it opened with the same speed in AOL as well as Internet Explorer. However, kindly be assured that I shall certainly investigate the issue that you have reported.
STEPS TO DELETE THE AOL ADAPTER .
1 This may be a problem with a damaged AOL Adapter. This is the file that connects AOL to the Internet Explorer on your computer. If we remove it, AOL will build a new one, and you should be all ready to get back on the WEB. :-)
2 Click on START, select Programs, select AOL, then click on AOL SYSTEM INFORMATION. The AOL system information tool will open. This will take a moment as the tool gathers information about your computer.
3 When the AOL System Information tool is open, click on the UTILITIES tab. Click on UNINSTALL AOL ADAPTER. AOL will update, then you will be prompted to restart the computer.
4 If you are prompted to insert your Windows CD, insert the CD, then follow the on-screen prompts. Click on YES to restart the computer. When the computer restarts, launch AOL. If you are prompted to restart again, click on Restart Now.
5 You may be prompted to restart several times. Click on Restart Now each time, until AOL launches normally. The computer restarts several times to rebuild the AOL Adapter files.
RESET ARTWORK DATABASE
1. Click SETTINGS on the AOL toolbar.
2. Click the BY CATEGORY tab, then select ORGANIZATION.
3. Click PERSONAL STORAGE SETTINGS.
4. Reduce the Maximum disk space to use for online art value to 10/35, then click on Save button.
5. On the AOL menu bar, click on File, then click on Exit.
Note: The artwork database will be rebuilt as AOL closes.
6. Start AOL as you would normally.
7. On the AOL toolbar, click on Settings.
2. Click the BY CATEGORY tab, then select ORGANIZATION.
3. Click PERSONAL STORAGE SETTINGS.
9. Reset the Maximum disk space to use for online art value to 80 or more, then click on Save button.
DISK DEFRAGMENTER
The more you save and delete files, the more fragmented a disk becomes and the more resources it takes to locate items. There's a utility to defragment your hard disk.
Click START, choose PROGRAMS (or ALL PROGRAMS), choose ACCESSORIES, choose SYSTEM TOOLS, and then click DISK DEFRAGMENTER. Click ANALYZE or OK. The program determines whether defragmentation is necessary.
Depending on the size of the disk and its condition, defragmenting can take time. You may want to start the defragment process when you are done using the computer for the day and let it run overnight.
Defragmenting works best if no other applications are open. Therefore, close any open programs, including AOL and virus detectors, before starting the defragment process.
Click on the Start button->Settings->Control Panel->Internet options->Settings Tab->Click on view files->Press Ctrl + A ->then press Delete.
May we also ask you Click on the Start button->Settings->Control Panel->Internet options->Delete Cokies ->OK -> Delete Files-> Put a check mark on all the Offline Contenet ->OK -> Clear History -> Apply - OK .
To recover RAM (Random Access Memory) being used by other programs in the background please follow these simple steps:
Windows 95, 98, 98SE and ME
1. Hold down the Control & ALT keys on your keyboard and press the DELETE button once. This opens the Close Programs window.
2. Close all programs in this list except Explorer, Systray, Rundll32 (if present) and AOL.
3. To close a program, you highlight it in the Close Program window and click on the End Task button, the Close Program window should disappear, you then press CTRL+ALT+DELETE buttons again to bring it back up.
Repeat these steps until only Explorer, Systray, rundll32 (if present) and AOL are left in the Close Program window. Sometimes another window will appear, saying "This program is busy or notresponding", you End Task on this window also.
Windows 2000 and XP
1. Hold down the CTRL & ALT key on your keyboard and press DELETE once, this will open a new window.� Select the applications tab inside the task manager.
2. Close all programs that are running on this list.� Sometimes another window will appear, saying "This program is busy or notresponding", you End Task on this window also.
3. Press the X on the top right on the window to close the task manager.�
If you have any further questions please do not hesitate to contact us through our Member Services Area.
Kind Regards,
AOL UK Technical Support.
**Due to the large volumes of enquiries we are dealing with, it is possible that your enquiry is dealt with by different agents. We request that you include your email and any previous reply from our side in your communications by using the FORWARD option on the email,and then sending it to ukteca@aol.com.
posted by Hugh W at 8:06 AM
0 Comments:
Post a Comment
<< Home